Shipping & Delivery Policy

Last Updated: January 12, 2026

At Calder & Grey, we strive to provide a transparent and reliable shopping experience for our customers across the United Kingdom. This policy outlines our shipping procedures, delivery timelines, and your rights as a consumer.

1. Shipping Costs & Destinations

We are pleased to offer Free Standard Delivery on all orders within the United Kingdom. There are no hidden fees or surprise shipping costs at checkout. The price you see is the price you pay.

2. Order Processing & Cut-Off Time

Processing Time: All orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding UK and HK public holidays).
Order Cut-Off Time: 5:00 PM (GMT). Orders placed after this time or during weekends/holidays will begin processing the following business day.

3. Estimated Delivery Timelines

To provide a curated selection of unique fashion at competitive prices, all orders are fulfilled through our international distribution centre operated by RTE VENTURES LIMITED in Hong Kong.

Stage	Timeline
Order Processing	1–3 Business Days
Transit Time	7–14 Business Days
Total Estimated Delivery	8–17 Business Days
Cost	FREE

Note: These timelines are estimates. While we strive for punctual delivery, factors such as customs clearance or local UK postal delays (e.g., Royal Mail/Evri) may occasionally impact delivery dates.

4. Tracking Your Order

Once your package has been dispatched, you will receive a confirmation email containing a tracking number.

Tracking data usually becomes active within 1–3 business days of dispatch.
If you haven’t received tracking information after 4 business days, please reach out to us at support@calderandgrey.com.

5. Import Taxes & Duties (VAT)

For our UK customers, we aim to make the process as simple as possible.

VAT: In accordance with UK tax regulations, VAT is included in the final price at checkout where applicable.
Customs: Most orders fall under the UK de minimis threshold. However, should any additional import charges occur, they are the responsibility of the customer.

6. Delivery Accuracy & Issues

Address Accuracy: It is the customer’s responsibility to provide the correct shipping address. Calder & Grey cannot be held liable for lost packages due to incorrect details provided at checkout.
Damaged or Lost Items: In accordance with the UK Consumer Rights Act, if your order is officially confirmed as lost in transit or arrives damaged, we will provide a replacement or a full refund. Please notify us within 7 days of the expected delivery date.

7. Cancellations & Amendments

If you need to change or cancel your order, please contact us within 4 hours of placement. Once an order has entered our fulfilment process, we are unable to make further modifications.

8. Business & Contact Information

Store Name: Calder & Grey
Legal Entity: RTE VENTURES LIMITED
Registration Number: 78488567
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email: support@calderandgrey.co.uk
Phone: +44 20 7851 4301
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT/BST)

Calder & Grey is owned and operated by RTE VENTURES LIMITED.