Privacy Policy

Last Updated: January 12, 2026

This Privacy Policy explains how Calder & Grey (the “Site”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit, use our services, or make a purchase from www.calderandgrey.co.uk. As a brand committed to transparency, we process your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect To provide our services, we collect various types of personal information:

  • Contact & Order Details: Your name, billing/shipping address, email address, and phone number used to process transactions and delivery.
  • Payment Data: We use secure third-party payment processors. We do not store your full credit card details on our servers.
  • Usage Data: Information about how you access the Site, including your IP address, device type, and browsing patterns, collected via cookies and similar technologies.
  • Support Communications: Any information you provide when contacting our customer service team.

2. How We Use Your Information We use your data to:

  • Fulfil and manage your orders and returns.
  • Communicate with you regarding your purchase or support requests.
  • Prevent fraudulent transactions and ensure the security of our Site.
  • Improve our product offerings and website experience.

3. Data Sharing & International Transfers As Calder & Grey is a brand operated by RTE VENTURES LIMITED, your data may be processed by our central team in Hong Kong.

  • We share your data with essential service providers like Shopify (our platform) and our logistics partners to ensure your order reaches you.
  • All international transfers are protected by standard contractual clauses or similar adequacy mechanisms to ensure your data remains secure.

4. Cookies We use cookies to enhance your browsing experience.

  • You can manage your cookie preferences through your browser settings.
  • For more information on how Shopify uses cookies, please visit their official legal portal.

5. Your Rights (UK & EEA) Under the UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to request the correction or deletion of your data.
  • The right to object to or restrict certain types of processing.
  • The right to data portability.

To exercise these rights, please contact our support team at support@calderandgrey.co.uk

6. Security We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, or theft. This includes SSL encryption and PCI-DSS compliant payment processing.

7. Changes to This Policy We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top will indicate when the latest changes were made.

8. Contact Information For questions regarding your privacy or data protection, please contact:

Store Name: Calder & Grey
Legal Entity: RTE VENTURES LIMITED
Registration Number: 78488567
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Phone: +44 20 7851 4301
Email: support@calderandgrey.co.uk
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT/BST)

Calder & Grey is owned and operated by RTE VENTURES LIMITED.