Return & Refund Policy

Last Updated: January 12, 2026

At Calder & Grey, we want you to be completely satisfied with your purchase. We offer a transparent return policy that complies with UK consumer protection laws, including a 30-day return window.

1. Requirements for Returns To ensure a smooth return process, your item must meet the following criteria:

• The item must be in its original, unused, and unworn condition.
  
• All original tags and packaging must be intact.
  
• You must provide the receipt or a valid proof of purchase.

2. Your Right to Cancel (UK Consumer Contracts Regulations) Under UK law, you have the right to cancel your order for any reason:

• You have 14 days from the date you receive your goods to notify us of your cancellation.
  
• After notifying us, you have a further 14 days to return the items to us.
  
• Beyond this statutory period, Calder & Grey extends the total return window to 30 days for your convenience.

3. How to Initiate a Return To start a return, please contact our support team at support@calderandgrey.co.uk.

Important Return Instructions:

Return Address: All authorized returns must be sent to our central processing facility:

RTE VENTURES LIMITED
Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong

Please do not send items back to the address listed on your shipping label; we cannot process returns sent to our logistics partners.
Items sent back to us without a prior return request will not be accepted.

4. Shipping Costs & Fees

• Change of Mind: If you wish to return an item due to personal preference (e.g., fit, style, or colour), the customer is responsible for the actual return shipping costs to our warehouse in Hong Kong. Please note that international shipping from the UK to Hong Kong can be costly. We strongly recommend using a tracked shipping service.
  
• Damaged or Incorrect Items: If your order arrives defective, damaged, or you receive the wrong item, Calder & Grey takes full responsibility. In these cases, we will provide a pre-paid return label or issue a full refund at no additional cost to you.
  
• Restocking Fees: We charge £0.00 in restocking fees.

5. Exceptions & Non-Returnable Items Certain products are exempt from being returned:

Final sale items and digital gift cards.
Made-to-Order Items: These can only be cancelled within 4 hours of purchase. After this period, they are only eligible for return if they arrive faulty or damaged.

6. Processing Your Refund Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method.
Refunds are typically processed within 10 working days.
Please note that your bank or credit card provider may require additional time to post the transaction to your account.

7. Business Information

Store Name: Calder & Grey
Legal Entity: RTE VENTURES LIMITED
Registration Number: 78488567
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email: support@calderandgrey.co.uk
Phone: +44 20 7851 4301
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT/BST)

Calder & Grey is owned and operated by RTE VENTURES LIMITED.