Billing Terms & Condition

Last Updated: January 12, 2026

At Calder & Grey, we are committed to providing a secure, seamless, and transparent checkout experience. All transactions on our website are protected by industry-standard encryption to ensure your financial data remains private and protected.

1. Accepted Payment Methods

To offer maximum flexibility for our UK customers, we accept the following secure payment options:

Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.
Digital Wallets: Apple Pay, Google Pay, and PayPal.
Currency: All transactions are processed in British Pounds (GBP - £).

2. Payment Processing & Security

Immediate Authorisation: Your payment method will be charged at the moment your order is successfully placed.
Order Confirmation: An automated confirmation email will be sent to your provided address immediately after a successful transaction.
Security Standards: We use SSL (Secure Sockets Layer) encryption and are fully PCI-DSS compliant. Calder & Grey does not store your full card details on our servers; all payment data is handled exclusively by certified, secure payment gateways (such as Stripe or PayPal).

3. Taxes and Transparent Pricing

VAT (Value Added Tax): In accordance with UK consumer laws, all prices displayed on calderandgrey.co.uk are inclusive of VAT where applicable. The price you see in your shopping cart is the final price for the product.
No Hidden Fees: We guarantee that no additional service charges, transaction fees, or hidden costs will be added by Calder & Grey at the point of checkout.
Import Considerations: As our distribution centre is located in Hong Kong, we aim to handle all logistics smoothly. For the majority of orders, no additional customs fees will apply. In the rare event that local UK authorities impose a handling fee, this remains the responsibility of the customer.

4. Payment Troubleshooting

If your payment is declined at checkout, please ensure that:

• Your billing address matches the information on file with your bank.
  
• Your card is authorised for international transactions (as our parent company, RTE VENTURES LIMITED, is based in Hong Kong).
  
• The card has sufficient funds and has not expired.

5. Business & Contact Information

Store Name: Calder & Grey
Legal Entity: RTE VENTURES LIMITED
Registration Number: 78488567
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Phone: +44 20 7851 4301
Email: support@calderandgrey.co.uk
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT/BST)

Calder & Grey is owned and operated by RTE VENTURES LIMITED.