Common Enquiries
Find clear answers to common questions about shipping, returns, payments, and support.
What are the shipping costs? +
We offer Free Standard Shipping on all orders within the United Kingdom.
How can I track my order? +
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can easily follow your package.
Can I return my order? +
Yes. You can return items within 30 days of delivery, as long as they are unused and in their original condition.
Which payment methods do you accept? +
We accept secure payments via Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and PayPal. All transactions are processed in GBP (£) through secure, encrypted gateways.
What if I received a damaged or incorrect item? +
If something is wrong with your order, please contact us at support@calderandgrey.co.uk within 48 hours of delivery and we will resolve the issue as quickly as possible.
How can I contact customer support? +
Email: support@calderandgrey.co.uk
Phone: +44 20 7851 4301
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)