We provide Free Standard Delivery to all addresses within the United Kingdom. To ensure the best value and quality control, all orders are dispatched directly from our international distribution hub in Hong Kong.

Our delivery timeline is as follows:

• Order Processing: 1–3 Business Days
• Transit Time: 7–14 Business Days
• Total Estimated Delivery: 8–17 Business Days
• Cost: FREE

You will receive a tracking link via email once your order has been dispatched.

We offer a 30-day return window from the date of delivery.

Returns Process: All items must be returned to our central warehouse in Hong Kong. Please note that for change-of-mind returns, the customer is responsible for the international postage costs. If your item is faulty, we will cover all costs. Always contact our support team before posting your return.

We accept a wide range of secure payment options, including Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay and PayPal. All transactions are processed in GBP (£) via secure, encrypted gateways.

Your satisfaction is our priority. If a product arrives damaged or defective, please notify us within 48 hours of receipt with a photograph of the damage. We will arrange a replacement or a full refund immediately.

Our support team is available during the following hours:

Email: support@calderandgrey.co.uk
Phone: 020 7419 4111
Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)